Returns & Exchanges
At ELIVI PARFUMS, we strive for your complete satisfaction with every scent. If you are not entirely pleased with your purchase, we offer a 30-day return window for unopened and unused products in their original packaging.
Initiate Your Request
Contact our concierge team at [email protected] with your order number and reason for return to receive a Return Authorization (RA) number.
Prepare Your Package
Carefully pack the fragrance in its original box and protective cellophane to ensure it remains undamaged during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned item, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing